Trust Devices
Return Shipping Costs
Return Shipping Costs: Customers are responsible for the return shipping costs unless the product is defective or an incorrect item was received.
Condition of Return
Condition for Returns: Products must be returned in their original condition, unused, with all original packaging, manuals, and accessories included. Any signs of use or missing components may result in a partial refund or refusal of the return.
International Returns
- International Returns: For international orders, customers are responsible for return shipping costs. Please contact us for the return address and further instructions.
Refund Method
- Refund Method: Refunds will be issued to the original payment method used during purchase. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company.
Damaged or Defective Items
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery with a photo of the item and the packaging. We will arrange for a replacement or a full refund.
Proof of Purchase
- Proof of Purchase: Please include your order number or a copy of your receipt with your return to expedite the process.
How to Initiate a Return
- How to Initiate a Return: To initiate a return, please fill out our online return form or contact our customer service team. You will receive a return authorization and instructions on how to proceed.
Customer Service Contact Information
- Customer Service: For any questions or assistance with your return or refund, please contact our customer support team:
- Email: info@trustdevices.com
- Phone: +971 55 853 5994
Return Address
For your convenience, we offer a pickup service for all returns. After you initiate a return, our customer service team will contact you to schedule a convenient pickup time at your preferred location.
Please ensure the returned item is securely packaged and ready for collection at the agreed-upon time.
If you have any questions or need to reschedule, please contact us at:
- Email: info@trustdevices.com
- Phone: +971 55 853 5994