Trust Devices
At Trust Devices, we prioritize delivering your purchases promptly and reliably. Below you will find detailed information about our shipping options, procedures, and your responsibilities as a valued customer. Our goal is to ensure a smooth and transparent shopping experience, keeping you informed every step of the way.
Shipping Options
1. Same Day Delivery:
- Eligibility: Place your order before 12 PM to receive your shipment on the same day.
-Service Area: Available for Dubai, Sharjah, and Ajman.
-Note: Orders from Sharjah's outer regions will be delivered the next day.
-Cost:free of cost
2. Delivery in Other Regions:
- Eligibility: Delivery within 1 to 3 days max to all outer regions in the UAE.
- Partnered Couriers: We have partnered with reliable courier services such as Aramex and Emirates Post for these deliveries.
- Cost free of cost
- Tracking: You will receive a tracking number via email or SMS once your order is dispatched.
Additional Information:
- **Delivery Charges Free of Charges
- **Handling Time:** All orders are processed within [1-2 business days] before dispatch.
- **Delivery Delays:** While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances. We will notify you promptly if there is any delay in your delivery.
- **International Shipping:** Currently, we do not offer international shipping.
- **Failed Delivery Attempts:** If a delivery attempt fails due to incorrect address or unavailability, our courier partner will contact you to reschedule the delivery. Additional charges may apply for multiple delivery attempts.
- **Order Tracking:** After your order is dispatched, you will receive an email with a tracking link where you can monitor your shipment's status.
Customer Responsibilities:
- **Correct Address:** Please ensure that your shipping address is correct and complete to avoid delivery delays or issues.
- **Contact Information:** Provide a valid phone number and email address at checkout for delivery updates and communications.
- **Receiving Orders:** Please ensure someone is available at the delivery address to receive the package.
This policy ensures that customers are aware of delivery timelines and can make informed decisions when placing their orders.
For any further questions about our Shipping & Delivery Policy, please contact our customer support team at:
- Email: info@trustdevices.com
- Phone: +971 55 853 5994
Thank you for choosing Trust Devices. We are committed to delivering your orders with the highest standards of reliability and efficiency.
We are committed to providing excellent customer service and ensuring your satisfaction with every interaction. Don't hesitate to get in touch with us for any assistance you may need.