Last Updated: 19/02/2024

Welcome to trustdevices.com! We strive to ensure your satisfaction with every purchase. Our Refund Policy is designed to make the process simple and straightforward.

Refund Process:

1. Product Condition:
  - To initiate a refund, ensure the product is in its original condition – undamaged. our products must be returned in the same pristine condition as received.

2. Return Authorization:
  - Contact Us our customer support team to request a return authorization. Provide details such as your order number, reason for return, and any relevant information.

3. Return Shipping:
  - Pack the product securely and send it to the provided return address. Only for outside UAE customers in UAE we provide free return shipping.

4. Refund Verification:
  - Upon receiving the returned product, we will inspect it to ensure it meets the conditions outlined in our Refund Policy.

5. Refund Processing:
  - If the product meets our refund criteria, we will initiate the refund process. Refunds will be processed based on the original payment method:
     - Credit Card: Refunds will be credited to the original credit card used for the purchase.
     - COD (Cash on Delivery):

Note: Refunds will be processed through the customer's preferred payment mode, typically within 3-5 business days.

Important Notes:

1. Timely Returns:
  - We appreciate your promptness in initiating returns. Returns should be made within the specified time frame as mentioned in our Return Policy.

2. Damaged or Altered Products:
  - Products that are damaged or show signs of alteration may not be eligible for a refund.

3. Communication:
  - Stay in touch with our customer support throughout the process for any assistance or updates on your refund status.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at info@trustdevices.com, or call us or Whatsapp 24/7 +97155 853 5994

Thank you for choosing trustdevices.com. Your satisfaction is our priority, and we are committed to ensuring a seamless refund experience.