Frequently Asked Questions

What is refurbished?

A reconditioned device is a product that has already lived a first life, fully checked and reconditioned by an expert re-conditioner. Each device is meticulously tested, repaired and cleaned before being put back on sale, with a contractual guarantee.

What does the contractual warranty cover?

The refurbished warranty protects you against any kind of software breakdown for 6 months. It does not apply in case of Accidental or Physical Damages.

How do I claim the warranty?

You may need to contact us at warranty@trustdevices.com and our customer care will take care of your request.

Differences in device conditions: Fair, Good A+, Excellent A++

Fair condition:  
- Visible scratches and dents
- Comprehensive testing
- Budget-friendly option
- Reliable and functional

Good A+ condition:  
- Minimal scratches, invisible from 20 cm away
- Comprehensive testing
- Budget-friendly with value
- Slight cosmetic flaws, deeply checked for performance

Excellent A++ condition:  
- Thoroughly checked and spotless
- Fresh out of the box appearance, no marks
- Premium choice for quality seekers
- Close to perfection, like new
- Quality at an affordable price

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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