Trust Devices Online Shopping Store!
Last Updated: 19/02/2024
Welcome to trustdevices.com! We strive to ensure your satisfaction with every purchase. Our Refund Policy is designed to make the process simple and straightforward.
Refund Process:
1. Product Condition:
- To initiate a refund, ensure the product is in its original condition – undamaged. our products must be returned in the same pristine condition as received.
2. Return Authorization:
- Contact Us our customer support team to request a return authorization. Provide details such as your order number, reason for return, and any relevant information.
3. Return Shipping:
- Pack the product securely and send it to the provided return address. Only for outside UAE customers in UAE we provide free return shipping.
4. Refund Verification:
- Upon receiving the returned product, we will inspect it to ensure it meets the conditions outlined in our Refund Policy.
5. Refund Processing:
- If the product meets our refund criteria, we will initiate the refund process. Refunds will be processed based on the original payment method:
- Credit Card: Refunds will be credited to the original credit card used for the purchase.
- COD (Cash on Delivery):
Note: Refunds will be processed through the customer's preferred payment mode, typically within 3-5 business days.
Important Notes:
1. Timely Returns:
- We appreciate your promptness in initiating returns. Returns should be made within the specified time frame as mentioned in our Return Policy.
2. Damaged or Altered Products:
- Products that are damaged or show signs of alteration may not be eligible for a refund.
3. Communication:
- Stay in touch with our customer support throughout the process for any assistance or updates on your refund status.
If you have any questions or concerns about our Refund Policy, please contact us at info@trustdevices.com, or call us or Whatsapp 24/7 +97155 853 5994
Thank you for choosing trustdevices.com. Your satisfaction is our priority, and we are committed to ensuring a seamless refund experience.